Frequently asked questions
WHERE DO YOU GET ALL THE ITEMS?
Our experts collect items locally and worldwide. We authenticate all items before listing on our website.
CAN I RETURN MY ORDER?
We do NOT accept any returns because of the customer’s personal preference. All sales are final. Please read product description carefully, review pictures and double check measurements and condition before ordering. Please contact us if you need more information before purchasing. We do not accept returns for reasons of customer personal preference. Returns can only be made once you have received an item different from the one you ordered. To request a return, refund or exchange for a defective item, please contact us via email within 2 days after you receive your order.
IN WHAT CURRENCY IS YOUR PRICE?
All prices are in VND (Vietnam Dong). The currency will convert to VND when you make the payment.
DO YOU BUY / SIGN UP?
We do not buy or consign.
ALL OF THE ONLINE ITEMS ARE IN PHYSICAL STORE?
Not every item is available in our stores. Please contact email@example.com to request.
WHAT PAYMENT METHOD IS ACCEPTED?
We accept VISA, MASTER & Bank Transfer. If you want to use BANK TRANSFER as a payment method, please follow the instructions or contact firstname.lastname@example.org
CAN I CHANGE OR CANCEL MY ORDER?
After placing an order, any changes or cancellations will not be accepted. If shipping information is entered incorrectly, we will ask for a handling fee.
WHEN WILL MY ORDER TO BE SHIPPED?
Most orders are shipped within 3 business days (excluding weekends). We will notify you by e-mail if any of the items in your order are out of stock or unavailable.